Privacy Policy

1. Information We Collect

LinkPrint collects various types of information to provide and improve our AI-powered printing services:

• Account Information: Name, email address, billing information, and company details for service access
• Design Data: Images, design specifications, and creative content uploaded for AI processing
• Usage Analytics: API calls, feature usage, performance metrics, and system interactions
• Technical Data: IP addresses, browser information, device identifiers, and system logs
• Business Data: Order history, printing preferences, factory selections, and delivery information

2. How We Use Your Information

Your information is used to enhance our services and provide personalized experiences:

• AI Design Generation: Processing your input to create custom designs using our machine learning models and diffusion algorithms
• Service Delivery: Routing orders to optimal printing factories, managing logistics, and ensuring quality control
• Platform Optimization: Improving AI model accuracy, system performance, and user interface based on usage patterns
• Customer Support: Resolving technical issues, providing assistance, and communicating service updates
• Billing and Analytics: Processing payments, generating usage reports, and providing business insights

3. Information Sharing

LinkPrint maintains strict data sharing policies with limited disclosure scenarios:

• Printing Partners: Order details and design files are shared with selected printing facilities only as necessary for order fulfillment
• Service Providers: Third-party vendors supporting payment processing, cloud infrastructure, and customer support services
• Legal Requirements: Information may be disclosed when required by law, court orders, or to protect our rights and safety
• Business Transfers: Data may be transferred as part of mergers, acquisitions, or asset sales with continued privacy protection
• Multi-Tenant Isolation: Customer data remains isolated within tenant boundaries and is never shared between different clients

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS and at rest using industry-standard encryption algorithms
• Access Controls: Role-based permissions, multi-factor authentication, and regular access reviews for all system users
• Infrastructure Security: Secure cloud hosting, regular security audits, and compliance with SOC 2 and other security standards
• Data Isolation: Multi-tenant architecture ensures complete separation of customer data and prevents unauthorized access
• Incident Response: Comprehensive monitoring, rapid threat detection, and established procedures for security incident management

5. Cookies and Tracking Technologies

LinkPrint uses various tracking technologies to enhance user experience and service performance:

• Essential Cookies: Required for platform functionality, user authentication, and security features
• Performance Cookies: Analytics data to understand usage patterns, optimize AI model performance, and improve system reliability
• API Tracking: Request monitoring for rate limiting, usage billing, and service optimization
• Customization: Preferences storage for user interface settings, design templates, and personalized experiences

6. Your Privacy Rights

You have several rights regarding your personal information and privacy:

• Access and Portability: Request copies of your data, including designs, order history, and account information in standard formats
• Correction and Updates: Modify or update your personal information, preferences, and account settings through our platform
• Data Deletion: Request deletion of your data, subject to legal retention requirements and active service agreements
• Processing Restrictions: Limit how we use your data for specific purposes while maintaining essential service functionality
• Consent Withdrawal: Opt out of non-essential data processing, marketing communications, and optional analytics features

7. AI Processing and Model Training

Special considerations for AI-powered features and machine learning privacy:

• Design Processing: Your uploaded images and designs are processed by AI models to generate custom artwork, with temporary processing data automatically deleted
• Model Improvement: Anonymized and aggregated data may be used to enhance AI model accuracy while preserving individual privacy
• Content Rights: You retain ownership of original designs; AI-generated variations follow our Terms of Service intellectual property guidelines
• Processing Transparency: Clear information about how AI models process your data and generate design recommendations

8. Data Transfers and Storage

Information about how we handle data across different regions:

• Primary Storage: Customer data is primarily stored in secure data centers within North America with optional regional preferences
• Cross-Border Transfers: International data transfers comply with applicable privacy laws and include appropriate safeguards
• Data Residency: Enterprise customers can specify data residency requirements for compliance with local regulations
• Global Services: Some features may involve processing in multiple regions to optimize performance and service delivery

9. Policy Updates and Contact Information

• Policy Changes: This Privacy Policy may be updated periodically with 30-day advance notice for material changes affecting data processing
• Notification Methods: Updates will be communicated via email, platform notifications, and posted on our website
• Contact Information: For privacy questions or concerns, contact our Data Protection Officer at [email protected]
• Regulatory Compliance: We comply with applicable privacy laws including CCPA, GDPR, and other regional data protection regulations